MVP Zach Bennett and Emily Kirby George, Senior Product Manager, Microsoft Teams Calling give an in-depth overview of the Queues App for Microsoft Teams.
- Recent enhancements in the Queues App: real-time analytics, opt-in/out features, and management tools
- Demo of monitor, whisper, and barge
- Administrative processes for deploying and managing call queues effectively within organisations.
- Customer use cases, including healthcare applications and integration with physical Teams phones.
Thanks to Zach and Emily for their valuable insights
