Preston Martin and Paul Martin at Landis UC Technologies, demo real world AI use cases in Landis Attendant Console and Contact Center.
- How Landis is leveraging AI to provide practical tools like transcription and database lookups, empowering agents during customer interactions
- Capabilities of their Agent AI Assistant include automatically generating call summaries and extracting action items
- Demo of Intelligent Digital Assistants, automated AI bots capable of seamless handling of customer queries
- The importance of deploying AI with real value, rather than just following trends
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